FAQ: Walmart Marketplace Management Services for sellers
What does “Walmart Marketplace management” include?
End-to-end support: account setup/onboarding, compliance and item setup, catalog optimization (content/SEO/attributes/variants), pricing and promotions, inventory and order management, shipping and SLA compliance, customer service and returns workflows, advertising via Walmart Connect (Sponsored Products, Search Brand Amplifier, Sponsored Video), analytics/reporting, and ongoing growth strategy.
How is Walmart different from Amazon for third-party sellers?
Walmart’s search, content rules, ad formats, and fulfillment programs work differently, and competition dynamics are not the same. Winning requires Walmart-specific SEO (attributes and item spec), pricing strategy for Buy Box, and smart use of Walmart Connect and WFS.
Can you help us get approved and onboarded on walmart.com?
Yes. We guide eligibility, documentation, payment/tax setup, shipping templates, API/app integrations, and initial item setup so you can start selling quickly and compliantly.
What is Walmart Fulfillment Services (WFS), and do we need it?
WFS is Walmart’s FBA-style program: Walmart stores, picks, packs, ships, and handles customer service/returns for eligible items. It can improve conversion and 2-day tags. We assess SKUs, fees, and margins to recommend WFS vs. self-fulfilled or a hybrid approach.
What if we self-fulfill—can we still get fast-shipping badges?
Yes, via Seller-Fulfilled 2-Day (regional coverage allowed) if you meet strict SLA metrics. We help design shipping templates, carrier mapping, and coverage to earn and keep fast-shipping tags.
How do you optimize product content for Walmart SEO?
We build listings around Walmart’s item spec and attributes, target keywords shoppers use on Walmart, craft titles/key features/descriptions, optimize images and rich media, and structure variants correctly. We also lift Listing Quality Score (LQS) and relevance.
What performance metrics matter most on Walmart?
Order Defect Rate, On-Time Shipment Rate, Valid Tracking Rate, cancellation/returns, Buy Box share, LQS, conversion rate (CVR), and ad KPIs (ROAS, CPC, NTB). We set targets and report weekly/monthly.
Can you manage Walmart ads for us?
Yes. We plan and run Walmart Connect campaigns: Sponsored Products, Search Brand Amplifier (brand ads), Sponsored Video, and (where appropriate) Display/DSP. We align ads to SEO, inventory, and pricing to maximize total sales and TACoS efficiency.
How do you structure Walmart ad campaigns?
Tiers for branded, generic, and competitor queries; product-led structures for high-potential SKUs; placement/auto vs. manual mix; and always-on negation and budget reallocation. Creative testing is ongoing for SB/SBA and Video.
What’s your approach to pricing and the Buy Box on Walmart?
We build rules that consider landed price, competitor signals, shipping speed, and margins. We can integrate repricing tools (or custom logic) and coordinate promotions (Reduced/Strikethrough/Clearance) to lift visibility without eroding profit.
Can you migrate or mirror our Amazon catalog to Walmart?
Yes—but we don’t just copy/paste. We map attributes to Walmart’s spec, adjust titles/features, compress image backgrounds if needed, and re-evaluate keywords for Walmart search behavior.
Do you handle variants and parent/child setup?
Absolutely. Proper variant grouping (size/color/pack) improves discoverability and conversion. We fix orphaned children and merge duplicates to consolidate reviews and sales velocity where appropriate.
What about review generation and Q&A on Walmart?
We enable product reviews where eligible (Walmart programs or approved syndication), monitor Q&A, and ensure policy-compliant responses. We avoid any tactics that risk policy violations.
Can you help us qualify for the Pro Seller Badge?
We audit gaps against Walmart’s current criteria and build a plan around shipping speed, defect rates, service levels, and catalog quality. While thresholds can change, our playbook is built to meet or exceed them.
Can you forecast inventory for Walmart specifically?
Yes. We model demand by SKU, ad spend, seasonality, price elasticity, and fast-shipping tags. For WFS, we plan inbound cadence to protect in-stock rates while managing fees and cash flow.